Building Trust

I have been frustrated at work this week. This has been mainly due to other people having a lack of trust in what my team has communicated , ultimately questioning our ability to do our jobs. Most of my time has been spent regurgitating the same points over and over until others have accepted that they are valid.

The regurgitating part is probably the most frustrating because it takes up so much time which could be spent in a more productive way. So much of ‘work’ these days in reactive – responding to emails and phonecalls, which limits the amount of time we can be proactive.

There is nothing more annoying that repeating the same points in different ways until the recipient accepts them. I started thinking about how to engage others to value my team and our ability to do a good job:

Overall Competence : having a history of job competence and trustworthy responses – this gives others confidence in your abilities and knowledge.

Providing Evidence : providing a complete picture from the start gives others more facts to work with. Looking back some responses could have been elaborated on, which would have avoided further ‘toing and froing’. Evidence and facts back up and strengthen an argument/viewpoint.

Questioning : questioning others sources of information shows a willingness to listen but also can lead to a solution as usually one source of information will be more valid than another.

Compromising : on occasion, high risk tasks can cause others to panic or act more irrationally. Sometimes compromises must be made to help the other person or party feel comfortable.

Acknowledge Mistakes : while confidence in your opinion is important, arrogance is not a quality others will respond well to. Acknowledge when you have been wrong!

On a positive note – one good thing about such situations is that, having a common problem will strengthen communication and team work.

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